Scam DigImperialBeach Reported on September 4th involving SDG&E is Making its Rounds through Imperial Beach Again.
Jan 10, 2015 05:38AM
By Paul Spear
SDG&E has received numerous reports from customers who have been contacted by individuals misrepresenting themselves as utility employees. The imposters threaten to shut off electric and gas service unless payment is made immediately. The impersonators are telling customers to purchase pre-paid cash or credit cards and call another phone number, where fake utility employees then get information from the cards and remove the cash value. The scammers have victimized local businesses as well as residential customers. This is being done by phone or them knocking on your door,
How to protect yourself
If you suspect a caller or someone at your door of posing as an SDG&E employee, hang up or tell the person at the door you will call in and call SDG&E’s main customer service line directly at 1-800-411-7343 and notify the sheriff's if they have been at your home. You should also call SDG&E if you have any doubts about a visitor who shows up at your home or business, claiming to be a representative of SDG&E.
Even if you have a past-due balance that needs to be paid, remember:
- SDG&E always provides past-due notices in writing before service is shut off for nonpayment.
- SDG&E does not proactively contact customers to get credit card, banking or other financial information over the phone.
- You should never provide financial information by telephone unless you initiated the call.
- You should contact SDG&E directly at 1-800-411-7343 if you have any questions about resolving an outstanding balance.